Refund policy

We want you to love everything you order. If an item doesn't fit or work out, we accept returns on eligible items within 30 days of your delivery date.

ELIGIBILITY REQUIREMENTS

To qualify for a return or exchange, items must meet the following strict conditions:

  • Time Frame: The return must be initiated within 30 calendar days of the original delivery date.
  • Condition: The item must be unworn, unwashed, undamaged, and unused with all original tags still attached. Free of any odors, perfume, deodorant stains, makeup, or pet hair.
  • Original Packaging: Items must be returned in their original packaging, if applicable.

NON-RETURNABLE

The following categories are FINAL SALE, BOOKS & MAGAZINES cannot be returned, exchanged, or refunded:

  • Non-Eligible Items: Items marked FINAL SALE or purchased at a clearance discount of 40% or greater.
  • Pre-owned & Vintage Accessories: These one-of-a-kind items are offered at our best prices after undergoing a thorough quality check and authenticity verification. They are final sale and not eligible for returns or exchanges.
  • Books & Magazines: These items are offered at such great value, books and magazines are not eligible for returns or exchanges.

We DON'T offer FAIR books and magazines due to considerable wear to the cover, including creasing or small tears. Or books and magazines from any library collection with markings, stamps, or stickers. The book conditions we offer are marked:

  • New/Mint (N). No visible flaws, marks, or signs of wear.
  • Fine (F or FN). It may have been carefully opened and read once or twice.
  • Very Good (VG). It may have minor shelf wear, including very slight rubbing at the
    edges of the cover.
  • Good (G). It may have the previous owner's markings.

HOW RETURNS & REFUNDS WORK

Return Options & Processing Fees

We offer flexible return options depending on your preference:

  1. Option A: Store Credit or Item Exchange with FREE return shipping label provided.
  2. Option B: Refund to Original Payment Method with a flat $7.98 return handling and label fee will be deducted from your total refund amount.

STEP-BY-STEP RETURN PROCESS

  1. Visit our self-serve portal at inkandchic.com/returns.
  2. Enter your Order Number and Email Address.
  3. Select the item(s) you wish to return, state the reason, and choose between Store Credit / Exchange or Original Payment Refund.
  4. Download and print your pre-paid shipping label, or save the mobile QR code to present at your carrier drop-off point.
  5. Pack the item securely with all tags attached and drop off the package at any authorized carrier location.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery:

  1. Email our customer care team at customer-care@inkandchic.com
  2. Include your Order Number, a brief description of the issue, and clear photo(s) of the defect or damage.

We will immediately provide a prepaid return label and dispatch a replacement free of charge or issue a full refund including initial shipping costs.

CONTACT US

For any questions regarding shipping, tracking, or returns, please contact our support team:

  • Email: customer-care@inkandchic.com
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CDT).
  • Response Time: Within 24 business hours.