Shipping Policy

PROCESSING TIME

  • Order Fulfillment: All orders are processed and shipped from our fulfillment center within 1-2 business days (Monday through Friday, excluding major US holidays).
  • Cut-off Time: Orders placed after 12:00 PM CST will begin processing the following business day.
  • Notification: You will receive a separate email notification with tracking information once your order has shipped.

DOSMESTIC SHIPPING OPTIONS & RATES

– We offer the following shipping options for all addresses within the 48 contiguous United States:

  • Standard Shipping: 3-7 Business Days: $8 | Via USPS First Class or UPS Ground.
  • Expedited Shipping: 2-3 Business Days: $15 | Via USPS Priority Mail or UPS 2nd Day.
  • FREE Standard Shipping: 3-7 Business Days: FREE | Books & Magazines & on all orders totaling $75 or more.

SHIPPING TO ALASKA, HAWAII & US TERRITORIES

  • Shipping rates for Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands will be calculated at checkout based on the weight of the order.
  • Delivery times typically range from 7-14 business days due to the distance. We apologize, but we cannot offer free shipping to these locations at this time.

P.O. BOXES, APO/FPO/DPO ADDRESSES

– We happily ship to PO Boxes and military addresses (APO/FPO/DPO) via USPS only.

– Please select the Standard Shipping option for these addresses. Expedited shipping is generally unavailable for these locations..

TRACKING YOUR ORDER

  • Once your order ships, you will receive an email confirmation containing a tracking number.
  • You can track your package directly through the carrier's website (USPS, UPS, etc.) or via the tracking link provided in your email.
  • If the tracking information shows the package has been delivered but you cannot locate it, please wait 48 hours before contacting us, as carriers sometimes prematurely scan packages.

SHIPPING ISSUES (Lost or Stolen Packages)

  • Responsibility: We are responsible for getting your order safely to the carrier. Once the package is marked as "Shipped," the carrier assumes responsibility for delivery.
  • Stolen Packages: If your tracking information shows successful delivery, but you believe the package was stolen, please contact the shipping carrier immediately to file a claim. We are not responsible for packages that are stolen after delivery confirmation.
  • Lost Packages: If the package tracking has stalled for more than 10 business days without any updates, please contact us at [customer-care@inkandchic.com], and we will assist you in opening an investigation with the shipping carrier.